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Frequently Asked Questions
How do I get to Casa Gangotena?
Can I get an airport transfer?
Airport transfers can be arranged at an additional cost at the Hotel. Please contact the hotel’s front desk for more information.
What are the meal times?
- Breakfast 5:30 a.m. – 10:00 a.m.
- Lunch 12:00 p.m. – 3 p.m.
- Café Quiteño 4:00 p.m. – 6:00 p.m.
- Dinner 6:30 p.m.– 10:00 p.m.
When are check in and check out?
Check in begins at 2 p.m. and check out is at 12 noon
How will the altitude affect me?
At 9,000 ft above sea level (2,800 m.a.s.l.), Quito is one of the highest cities in the world. Although most of our guests have no trouble adapting to the altitude, some may experience shortness of breath, headaches and nausea on the first few days of their visit. To ease this, drink plenty of water, drink alcohol only in moderation and rest as required. Certain herbal teas are also effective. It is advisable to check with your physician before you arrive. Oxygen tanks are available for guests at the hotel.
Does the restaurant cater to food allergies and needs?
Is room service available?
Is the hotel child friendly?
Children are more than welcome at Casa Gangotena! Contact the Hotel to enquire about children’s activities available in Quito.
What amenities are available in the room?
- 32″ flat screen TV
- Cable TV with over 90 national and international channels
- International telephone IDD
- Free Wi-Fi
- Air conditioning and heating
- In-room safety deposit box
- All bathrooms have showers and bathtubs
- Bathrobes and slippers
- Plain and Sparkeling Water
Are their power outlets in the rooms?
There are multiple power outlets spaced around the room.
Is the hotel suitable for physical disabilities?
Is Wi-Fi access included?
Free Wi-Fi is available throughout the hotel
Do I need any specific vaccinations to visit Quito?
Although there are no vaccination requirements for Quito, the U.S. State Department advises visitors to Ecuador: “The Centers for Disease Control advises travelers to “make sure you are up-to-date on routine vaccines before every trip. These vaccines include measles-mumps-rubella (MMR) vaccine, diphtheria-tetanus-pertussis vaccine, varicella (chickenpox) vaccine, polio vaccine, and your yearly flu shot.” In addition, Ecuadorian authorities might require you to show a certificate of yellow fever vaccination when entering or leaving the Amazon Basin area, or when continuing travel to other areas of South America. If possible, you should obtain a yellow fever vaccine prior to departure from the United States.”
Environmental and social facts
The Hotel is conscious of the community that it is part of and actively seeks to cultivate the relationship with those around it.
Since 2009, the Hotel, in conjunction with our neighbor, Casa del Alabado Museum, has financed the maintenance of the San Francisco Plaza’s public toilets. In the same year, the Hotel began its involvement in several neighborhood projects, such as the award-winning community initiative, Heritage Guardians, which focuses on neighborhood integration, promoting the value of heritage, and at the same time establishing ‘routes’ for visitors to meet locals and experience their daily traditions and activities.
The hotel is fitted with sustainable features that include electronic room keys and solar panels that lower energy use for heating water . Movement sensors are also employed throughout the service areas of the building. The hotel separates its waste and participates in local recycling projects.
The hotel has a purchasing policy for all foods used as inputs for the restaurant: everything except for proteins are purchased within 6 blocks of the hotel. Proteins are excluded from this policy for food safety reasons, as our suppliers maintain strict cold chains.
What to wear
- Comfortable shoes for exploring the Old Town on foot
- Light rain jacket
- Light layers of clothing
- Umbrella
- Sun hat and sun lotion
- Water bottle
- Warm jacket for evenings
Frequently Asked Questions About Electronic Payments
What is Placetopay?
How can I pay? How can I pay?
In Casa Gangotena’s virtual store, you can make your transactions with the means of payment enabled for this purpose. You, according to the payment options chosen by the merchant, will be able to pay through (Diners, Discover, Visa and MasterCard); of all banks with current payment and with deferred payment, only the cards issued by Banco Pichincha, Diners, Loja, BGR and Manabí.
It is safe to enter my bank details on this website?
Can I make the payment any day and at any time?
Can I change the payment method?
If you haven’t finalized your payment yet, you can go back to the initial step and choose the payment method you prefer. Once the purchase is completed, it is not possible to change the payment method.
Does paying electronically have any value to me as a buyer?
What should I do if my transaction was not completed?
You must check if a payment confirmation email arrived in your email account (the one registered at the time of making the payment), in case you have not received it, you must contact [email protected] to confirm the status of the transaction.
If your transaction is declined, you must verify if the account information is valid, if it is enabled for non-face-to-face purchases and if you have space or available balance. If after this, you continue with the decline you should contact Casa Gangotena Boutique Hotel. And you can refer your application to [email protected].