Frequently Asked Questions
Tips for travelers
Everything you need to know about our Wellbeing Space
How do I get to Casa Gangotena?
Quito is well-connected with the world, through its international airport – around an hour’s drive from the hotel. There are daily and regular flights connecting major cities in South and Central America, as well as good connections with North America (via Miami, New York, Houston and Atlanta) and Europe (direct from Madrid and Amsterdam).
Can I get an airport transfer?
Airport transfers can be arranged at an additional cost at the Hotel. Please contact the hotel’s front desk for more information.
What are the meal times?
- Breakfast 5:30 a.m. – 10:00 a.m.
- Lunch 12:00 p.m. – 3 p.m.
- Café Quiteño 4:00 p.m. – 6:00 p.m.
- Dinner 6:30 p.m.– 10:00 p.m.
When are check in and check out?
Check in begins at 2 p.m. and check out is at 12 noon
How will the altitude affect me?
At 9,000 ft above sea level (2,800 m.a.s.l.), Quito is one of the highest cities in the world. Although most of our guests have no trouble adapting to the altitude, some may experience shortness of breath, headaches and nausea on the first few days of their visit. To ease this, drink plenty of water, drink alcohol only in moderation and rest as required. Certain herbal teas are also effective. It is advisable to check with your physician before you arrive. Oxygen tanks are available for guests at the hotel.
Does the restaurant cater to food allergies and needs?
The restaurant is able to handle all food requirements. Please advise the team of any special needs before arrival.
Is room service available?
Room service is available 24 hours a day. You will find the menu in your room. Additional charge of $5.
Is the hotel child friendly?
Children are more than welcome at Casa Gangotena! Contact the Hotel to enquire about children’s activities available in Quito.
What amenities are available in the room?
- 32″ flat screen TV
- Cable TV with over 90 national and international channels
- International telephone IDD
- Free Wi-Fi
- Air conditioning and heating
- In-room safety deposit box
- All bathrooms have showers and bathtubs
- Luxury L’Occitanne bathroom amenities
- Bathrobes and slippers
- Fresh Food plate
- Plain and Sparkeling Water
Are their power outlets in the rooms?
There are multiple power outlets spaced around the room.
Is the hotel suitable for physical disabilities?
Casa Gangotena is accessible for wheelchairs and other disabilities. One of the Luxury rooms is specially adapted for special physical needs. Please contact the Hotel for more information.
Is Wi-Fi access included?
Free Wi-Fi is available throughout the hotel
Do I need any specific vaccinations to visit Quito?
Although there are no vaccination requirements for Quito, the U.S. State Department advises for travel to Ecuador: “The Centers for Disease Control advises travelers to “make sure you are up-to-date on routine vaccines before every trip. These vaccines include measles-mumps-rubella (MMR) vaccine, diphtheria-tetanus-pertussis vaccine, varicella (chickenpox) vaccine, polio vaccine, and your yearly flu shot.” In addition, Ecuadorian authorities might require you to show a certificate of yellow fever vaccination when entering or leaving the Amazon Basin area, or when continuing travel to other areas of South America. If possible, you should obtain a yellow fever vaccine prior to departure from the United States.”
Environmental and social facts
The Hotel is conscious of the community that it is part of and actively seeks to cultivate the relationship with those around it. Since 2009, the Hotel, in conjunction with our neighbor, Casa del Alabado Museum, has financed the maintenance of the San Francisco Plaza’s public toilets. In the same year, the Hotel began its involvement in several neighborhood projects, such as the award-winning community initiative, Heritage Guardians, which focuses on neighborhood integration, promoting the value of heritage, and at the same time establishing ‘routes’ for visitors to meet locals and experience their daily traditions and activities. The hotel is fitted with sustainable features that include electronic room keys and solar panels that lower energy use for heating water . Movement sensors are also employed throughout the service areas of the building. The hotel separates its waste and participates in local recycling projects. The hotel has a purchasing policy for all foods used as inputs for the restaurant: everything except for proteins are purchased within 6 blocks of the hotel. Proteins are excluded from this policy for food safety reasons, as our suppliers maintain strict cold chains.
What to wear
High up in the Andes, Quito’s climate is typically unpredictable. Weather can switch from bright sunshine to torrential rain in the blink of an eye, so it is important that you take this into consideration when packing.
- Comfortable shoes for exploring the Old Town on foot
- Light rain jacket
- Light layers of clothing
- Sun hat and sun lotion
- Water bottle
- Warm jacket for evenings
Everything you need to know about our Wellbeing Space
Frequently Asked Questions About Electronic Payments
What is Placetopay?
Placetopay is the electronic payment platform that Casa Gangotena Boutique Hotel uses to process online transactions generated in the virtual store with the payment methods enabled for this purpose.
How can I pay? How can I pay?
In Casa Gangotena’s virtual store, you can make your transactions with the means of payment enabled for this purpose. You, according to the payment options chosen by the merchant, will be able to pay through (Diners, Discover, Visa and MasterCard); of all banks with current payment and with deferred payment, only the cards issued by Banco Pichincha, Diners, Loja, BGR and Manabí.
It is safe to enter my bank details on this website?
To protect your data (Casa Gangotena Boutique Hotel) delegate to Placetopay the capture of sensitive information. Our payment platform complies with the highest standards required by the international PCI DSS standard for security in credit card transactions. In addition, it has SSL security certificate issued by Geo Trust a Verisign company, which guarantees secure communications by encrypting all data to and from the site. This way, you can feel safe entering your card information. During the payment process, the browser displays the name of the authenticated organization, the authority that certifies it and the address bar changes to green. These features are immediately visible and give guarantee and confidence to complete the transaction in Placetopay. Placetopay also features constant monitoring from McAfee Secure and electronic message signing with Certicámara. Placetopay is a brand of the Colombian company EGM Ingeniería Sin Fronteras S.A.S.
Can I make the payment any day and at any time?
Yes, in (Casa Gangotena Boutique Hotel) you can make your purchases online 7 days a week, 24 hours a day just a click away.
Can I change the payment method?
If you haven’t finalized your payment yet, you can go back to the initial step and choose the payment method you prefer. Once the purchase is completed, it is not possible to change the payment method.
Does paying electronically have any value to me as a buyer?
No, electronic payments made through Placetopay do not generate additional costs for the buyer.
What should I do if my transaction was not completed?
You must check if a payment confirmation email arrived in your email account (the one registered at the time of making the payment), in case you have not received it, you must contact [email protected] to confirm the status of the transaction. If your transaction is declined, you must verify if the account information is valid, if it is enabled for non-face-to-face purchases and if you have space or available balance. If after this, you continue with the decline you should contact Casa Gangotena Boutique Hotel. And you can refer your application to [email protected].
What should I do if I did not receive proof of payment?
For each transaction approved through Placetopay, you will receive proof of payment with the purchase reference at the email address you provided at checkout. If you do not receive it, you can contact the line (+1) 844-878-6981 or the email [email protected], to request the forwarding of the voucher to the same email address registered at the time of payment. Almost you can refer your application to [email protected].
I didn’t get the product I bought, what do I do?
You should check if the transaction was successful on your bank statement. If so, you should review our shipping policies on this website to identify delivery times.