Terms and Conditions

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By checking this box the customer acknowledges that they have read and agree to the terms and conditions governing this booking process and hereby waives their right to any subsequent claim.

RATES

  • Your room rate includes the following: accommodation, breakfast, guest-exclusive activities, and the use of our facilities.
  • Your room rate does not include: taxes, additional meals, and extra services (available at an additional cost).

IMPORTANT

  • Early Check-in will have a surcharge of 25% of the regular room rate plus taxes (22%). Early Check-in does not include breakfast and will be subject to availability (depending on hotel occupancy).
  • Late Check-out (which can be extended until 3:00 p.m.) will have a surcharge of 25% of the regular room rate plus taxes (22%). Late Check-out will be subject to availability (depending on hotel occupancy).

PAYMENT POLICIES

  • To fully confirm your reservation upon booking with us, we will not charge you a deposit. Instead, at the moment to register your credit card, you will give the authorization to Casa Gangotena Boutique Hotel to use that document as a guarantee that we will receive full payment of your booking according to our payment policies detailed below.
  • Full payment of your booking is required 14 days prior to your check-in date. We will proceed to charge your credit card with the full payment automatically 14 days before your arrival.Please note that this fee will not be refundable in case of cancellations or modifications pertaining the reservation.
  • Should your booking include a non-refundable rate (a discount or promotion of any kind), we will require full payment for the entirety of your stay in order to confirm your booking. This full payment will need to be processed the moment you make your reservation with us. Please note that this fee will not be refundable in case of cancellations or modifications pertaining the reservation.

CANCELLATION & MODIFICATION POLICIES

Prior to acknowledging a cancellation request, we encourage our guests to reschedule their booking for another date within the same year.

  • If you cancel your reservation any time between the date of your booking and 15 days prior to your arrival, your credit card will not be charged.
  • If you cancel your reservation any time between 14 and 0 days prior to your arrival, the full payment of your booking is no longer refundable (100% cancellation fee).
  • If the cancellation for a reservation during peak season* is received any time between the date of your booking and 31 days prior to your arrival, your credit card will not be charged.
  • If the cancellation for a reservation during peak season* is received any time between 30 days and 15 days prior to your arrival, we will charge your credit card with 50% of the total payment. This fee cannot be transferred to another booking.
  • If the cancellation for a reservation during peak season* is received any time between 14 and 0 days prior your arrival, the full payment of your booking is non-refundable (100% cancellation fee). This fee cannot be transferred to another booking.
  • No Shows will be charged 100% as a cancellation fee. This fee cannot be transferred to another booking.
  • We highly recommend that you consider purchasing travel insurance before your trip. Although clients organize their itineraries the best way to ensure a smooth and enjoyable trip, sometimes unforeseen circumstances can occur. Travel insurance provides peace of mind and financial protection against the unexpected, such as medical emergencies, trip cancellations or delays, lost or stolen luggage, and other mishaps that can disrupt your travel plans.

Please note that any modification of dates and/or room type(s) will be regarded as a cancellation.

Peak season dates range from December 15th to January 15th.