Terms and Conditions

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Who is eligible for this rate?

All residents in Ecuador who live in the country on a permanent/temporary basis and have:

  • An Ecuadorian landline or mobile phone number.
  • A tax address or contact in Ecuador (due to certain taxes, as required by Ecuadorian law).
  • One of the following valid documents:
    • National ID/citizenship card
    • Resident card
    • Ecuadorian visa
    • Foreign Affairs Ministry card

Cancellation Policy:

Full payment is required in advance to confirm the reservation. Non-refundable. This promotion cannot be combined with other discounts, promotions, or offers.

Date changes: subject to a 100% charge. Force majeure changes (with appropriate documentation): will be reviewed on a case-by-case basis.

Child Policy:

Children under 5 years old are our guests (they stay for free). Children from 5 to 11 years old who share a room with their parents (without the need for an extra bed) pay USD 25 (taxes included), breakfast rate only. Children aged 12 and older will pay the additional adult rate.

Important Information About Children

Casa Gangotena is a living piece of Quito’s colonial history and a place of relaxation. We advise caution with children under 12 so that hotel guests can fully enjoy their stay, activities, and relaxation with the respect and consideration that our team is known for. The hotel does not offer childcare services and is not responsible for the behavior of the children staying.

Rates do not apply during holidays.