Tips for Travellers

Frequently asked questions

Quito is well-connected with the world, through its international airport – around an hour’s drive from the hotel. There are daily and regular flights connecting major cities in South and Central America, as well as good connections with North America (via Miami, New York, Houston and Atlanta) and Europe (direct from Madrid and Amsterdam).

Airport transfers can be arranged at an additional cost at the Hotel. Please contact the hotel’s front desk for more information.

  • Breakfast 5:30 a.m. – 10 a.m.
  • Lunch 12h00 p.m. – 3 p.m.
  • Café Quiteño 4 p.m. – 6 p.m.
  • Diner 6h30 p.m.– 10 p.m.

Check in begins at 2 p.m. and check out is at 12 noon

At 9,000 ft above sea level (2,800 m.a.s.l.), Quito is one of the highest cities in the world. Although most of our guests have no trouble adapting to the altitude, some may experience shortness of breath, headaches and nausea on the first few days of their visit. To ease this, drink plenty of water, drink alcohol only in moderation and rest as required. Certain herbal teas are also effective. It is advisable to check with your physician before you arrive. Oxygen tanks are available for guests at the hotel.

The restaurant is able to handle all food requirements. Please advise the team of any special needs before arrival.

Room service is available 24 hours a day. You will find the menu in your room. Additional charge of $5.

Children are more than welcome at Casa Gangotena! Contact the Hotel to enquire about children’s activities available in Quito.

  • 32″ flat screen TV
  • Cable TV with over 90 national and international channels
  • International telephone IDD
  • Free Wi-Fi
  • Air conditioning and heating
  • In-room safety deposit box
  • All bathrooms have showers and bathtubs
  • Luxury L’Occitanne bathroom amenities
  • Bathrobes and slippers
  • Fresh Food plate
  • Plain and Sparkeling Water

There are multiple power outlets spaced around the room.

Casa Gangotena is accessible for wheelchairs and other disabilities. One of the Luxury rooms is specially adapted for special physical needs. Please contact the Hotel for more information.

Free Wi-Fi is available throughout the hotel

Although there are no vaccination requirements for Quito, the U.S. State Department advises for travel to Ecuador: “The Centers for Disease Control advises travelers to “make sure you are up-to-date on routine vaccines before every trip. These vaccines include measles-mumps-rubella (MMR) vaccine, diphtheria-tetanus-pertussis vaccine, varicella (chickenpox) vaccine, polio vaccine, and your yearly flu shot.” In addition, Ecuadorian authorities might require you to show a certificate of yellow fever vaccination when entering or leaving the Amazon Basin area, or when continuing travel to other areas of South America. If possible, you should obtain a yellow fever vaccine prior to departure from the United States.”

The Hotel is conscious of the community that it is part of and actively seeks to cultivate the relationship with those around it.

Since 2009, the Hotel, in conjunction with our neighbor, Casa del Alabado Museum, has financed the maintenance of the San Francisco Plaza’s public toilets. In the same year, the Hotel began its involvement in several neighborhood projects, such as the award-winning community initiative, Heritage Guardians, which focuses on neighborhood integration, promoting the value of heritage, and at the same time establishing ‘routes’ for visitors to meet locals and experience their daily traditions and activities.

The hotel is fitted with sustainable features that include electronic room keys and solar panels that lower energy use for heating water . Movement sensors are also employed throughout the service areas of the building. The hotel separates its waste and participates in local recycling projects.

The hotel has a purchasing policy for all foods used as inputs for the restaurant: everything except for proteins are purchased within 6 blocks of the hotel. Proteins are excluded from this policy for food safety reasons, as our suppliers maintain strict cold chains.

High up in the Andes, Quito’s climate is typically unpredictable. Weather can switch from bright sunshine to torrential rain in the blink of an eye, so it is important that you take this into consideration when packing.

  • Comfortable shoes for exploring the Old Town on foot
  • Light rain jacket
  • Light layers of clothing
  • Umbrella
  • Sun hat and sun lotion
  • Water bottle
  • Warm jacket for evenings

Recomendation: Dress in layers

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